Notice of Solarbotics Credit Card Proces...

Dave Hrynkiw
June 7, 2018

It is my unfortunate duty to inform the customers of Solarbotics who have used our web interface to place credit card orders that this information used on solarbotics.com has been compromised.

We recently had reason to suspect that our website had been somehow compromised regarding the credit card processing of customers' orders. Upon completing an in-depth analysis, we did indeed find malicious code embedded in the portion of our website that linked the customer data to Moneris Solutions, our credit card processor that is a joint-venture between the Bank of Montreal (BMO) and RBC Bank of Canada. This breach may have been in effect since October 24, 2017 until we corrected this on May 3, 2018.

Unless you have been directly notified by Solarbotics in a separate email, your credit card data was not subjected to this attack.

This malicious code collected credit card data (number, expiration, and CVD), but we do not have definitive proof that any other personal data wasn't compromised. We are currently directly emailing all customers we know have been affected, but as we do not have definitive proof of the limit of what data was accessed, we're posting this announcement. We strongly recommend all Solarbotics online customers change their passwords.

We are now confident the breach has been fixed, and we've since patched and added additional layers of security around our existing website. Furthermore, we are soon to be deploying our new website that has been in development over the last 12 months with more security features to protect from similar attacks.

I wish I had more enjoyable news to relate other than another breach in webcentric privacy. I sincerely apologize for any additional stress this may cause you. We hope you still will want to do business with Solarbotics, and if so inclined, we'll be happy to take your order over the telephone and process your transaction payment manually.

Further to this, we are updating our terms-of-service (I'm sure you saw that coming) to further comply with the GDPR. You can review these terms at our website.

If you have any questions regarding this situation, I am personally available to answer them to the best of my abilities during standard office hours at 1-866-276-2687.

Sincerely and apologetically,
Dave Hrynkiw
President, Solarbotics Ltd.

MORE POSTS

February 14, 2019
Website Issue: Country and Province Entr...

Hello Everyone! Some of you may have noticed that when trying to complete your order, our website is not allowing you to get passed the billing/shipping information input. Fear not! We have located the issue and working diligently to fix it but in the meantime, please complete your order as a guest rather than using […]

March 10, 2014
Project Monday: Laser Monitoring with Sy...

I'm Dilan, a relatively new hire here at Solarbotics, and I am in charge of product development and R&D support. I've got tons of experience with many things, and have seen Arduino as a staple in many projects here at Solarbotics. With its ease of use, powerful programming language, and vast online community, it has […]

June 28, 2013
OpenBeam's Fantastic Kossel Pro 3D Print...

It's pretty amazing to see the adoption rate of 3D printers in the last few years, and the kind of creativity they bring out in people. I've seen quite a few variations, particularly while walking through the 3D printer villages at the MakerFaires I've already attended (either as a vendor or just a visitor), but […]

July 6, 2012
New Product Friday: Cowboy Touchscreens,...

It's once again Friday, and you know what that means - new stuff! And, on this particular Friday in Calgary "Cowboyland" Alberta, it's the start of the 100th Calgary Stampede. This is a pretty big deal, or so we hear, judging from the rampant "yee-haws" that are shouted into the July air with surprising frequency […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart