New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

January 8, 2007
Latest from our Favourite BEAM Roboticis...

Wondering what Mark Tilden and his crew at Wow-Wee have been up to lately? Thanks to Engadget and the BEAM-mailing list, we can see what they've released at the latest "Consumer Electronics Show" (CES), here on this page and this page. Love the Elvis head... just gotta drop that chip into the monkey head they […]

January 19, 2004
Sumovores roll over Italy again!

Another msg from our Italian contacts: Sumovores do well at the Pisa! Here's a Google-translated link.

October 25, 2012
Wednesday Cool Links: Light Stuff, Edibl...

As of early September the trees learned how to shed leaves. They were so graceful and efficient, that I start to wonder if they have an MFA in Shedding Leaves. Now, the question is - did they create this white stuff that now lies on the ground as well? Because if they did, they didn’t […]

October 18, 2013
New Product Friday: GSM Shield, Conducti...

Well today we are presenting things! Here's how they work. GSM shield comes supplied with a sticker that you can draw a little arrow on it, and then you mount the shield on a stick, and it will show the direction of where you have to go. To set the direction whisper your exact latitude […]

1 69 70 71 72 73 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart