New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

July 23, 2014
Wednesday Links: Solder Paste, Tiny Robo...

Saying "links" - implying "Wednesday", saying "Wednesday" - meaning "links". Inseparable like yolk and white,  heart and attack, bugs and spray. Here they are, the links. NASA Releases Many Printable 3D Models Yesss, lot's of grey filament and here you have yourself an accurate 3D model of your favourite asteroid. (Via Fabbaloo) Solder paste ...looks […]

December 3, 2014
Project (the day other than) Monday: Ice...

Inspired by the Ice Bulb published on Instructables, we decided to create our own version. Ice bulb suggests that we use a balloon to shape the ice and before it freezes, add an LED so that it can glow. Since we decided to use a whole bunch of LEDs (on a string), we opted to […]

October 10, 2012
Wednesday Cool Links: All Sorts of Odds ...

With the runaway success of the Useless Box, many of us here at Solarbotics can be assembling the kits in our sleep, even under a dose of tranquilizers, and be orchestrating the two lasers at the same time with no difficulty whatsoever. Just like I used to count transistors for the latest in Soviet Death […]

September 16, 2010
NYC, New hires, Pick and Place, & M...

NYC: Yup, we're tired of the drizzly weather here in Western Canada and are packing up and heading East to the land of Cheesecake and subways. We're registered for the Open Source Hardware Summit and we're helping out at the Maker Shed at the Maker Faire. That, and we're going to do some sight-seeing. New […]

1 5 6 7 8 9 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart