Wheee! Well, that business trip to the Robot Society of America 2003 Robot Games and Expo went well! We went out to see what the rest of the hobby robotics community was up to (and to support one of our latest distributors, Hobby Engineering), and we ended up winning mini-sumo with StrongBad the president's (me) […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Closed Mon, Sept 6th, New Stuff
HEY! YOU! WE'LL BE CLOSED FOR LABOUR DAY AND THERE AIN'T NOTHIN' YOU CAN DO ABOUT IT! BAHAHAHA! *Ahem* It's true. On the day called Labour, we will be doing anything but. Why is that? Nobody knows. But a day off is a day off, so we ain't complaining. Standard stuff applies - we'll answer […]
Cool Links Wednesday: Robot Games, Flyin...
So, it's Wednesday. That day that comes smack-dab in the middle of the week. And to inject a bit of excitement into things, we've put together a fistful of the cool likes we've been stumbling across. WCRG this Weekend: This year’s Western Canadian Robot Games will be taking place at the Aero Space Museum of Calgary on […]
Closed for Thanksgiving (Monday October ...
Our offices are closed on Monday, October 12th, 2015, and back to regular duties on Tuesday October 13th.
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.