New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

June 17, 2003
Escaps back in stock!

Well, the last batch of Escap gearmotors went very fast. Let's hope this batch lasts a bit longer! Unlike the last set, this set has a higher reduction ratio of 663:1 instead of 362:1. This means it starts turning 0.46V (!) drawing only 3.3mA (!!) It's a 3V rated motor, but our tests show that […]

February 25, 2002
2002 LANL Workshop in the works...

Word from up the pipe at the Los Alamos National Laboratories is that the 10th Annual BEAM workshop is slated to happen May 2-4, 2002 at the Betty Ehart Center in Los Alamos, New Mexico (same place as the 1999 workshop). Thanks to Joe Vigil (of LANL) who spearheaded the initiative after Paul Argo (the […]

November 2, 2006
New Atmel Brainboard

Hi all! We've got a new revision of the Atmel Brainboard ready for you. It adds some more functionality, and removes the breadboard space to make it cleaner (but can be added back on via the expansion bus - will be announced shortly). Check it out!

October 8, 2007
Austin Maker Faire - we'll be there!

...Well, sorta. We won't have a full booth like we have in past faires, but that's because Austin is sooo far away, and it's not easy to bring all our gear down that far. So we'll be down there assisting in the Maker Store. Feel free to stop by and say hi! We'll be near […]

1 51 52 53 54 55 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart