New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

July 12, 2007
Circuit: Herbie by Randy Sargent

Although not a true BEAM robot, this simple schematic by Randy Sargent is small, simple, slick, and effective. My own version uses a pair of pager motors and three cells from a 9V rechargeable battery. Hard to get any simpler than this device!

November 6, 2018
Canada Post Strike: Shipping Delay

Due to the current rotating strike for Canada Post employees, all orders placed with Canada post shipping in the last 2 days will experience a slight delay. To help alleviate this issue, any orders over $99.00 which currently ship with Canada Post will automatically be switched to UPS to avoid these delays even if you […]

July 6, 2012
New Product Friday: Cowboy Touchscreens,...

It's once again Friday, and you know what that means - new stuff! And, on this particular Friday in Calgary "Cowboyland" Alberta, it's the start of the 100th Calgary Stampede. This is a pretty big deal, or so we hear, judging from the rampant "yee-haws" that are shouted into the July air with surprising frequency […]

November 17, 2016
Starry Night Pendant Assembly Guide

We've already blogged about the Technology Grad Dresses, which are accompanied by the Starry Night Pendant as a perfect finishing touch to complete the outfit. Since then, we've upgraded and improved the Pendant design to make it a fully documented kit, rather than just a bundle: The 2xAAA battery holder offers longer life, less cost […]

1 24 25 26 27 28 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.