New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

June 11, 2004
New! Servo2 and RM1a motors

We've got in an inventory of Grand Wing Servo S03N standard servos. These pack quite a bit of power, and prove to be pretty good for standard servo applications. We're sorry to say that the RM1 is no-more. The RM1 is dead; long live the RM1. (I never understood that phrase...) All hail the RM1a! […]

April 9, 2010
Weekend Tidbits

Being April in Calgary, it should come as no surprise to any of you that yesterday we had a lovely blizzard which melted and froze, coating everything in a delicious layer of ice. This, of course, is somehow connected to the fact that Solarbotics El Presidante, Dave, is currently in Las Vegas where it is […]

April 29, 2008
Solarbotics at the MAKER FAIRE

We are going to be at one of the two coolest shows on earth, the San Francisco Bay Area MAKER FAIRE! (The other coolest show is the Austin version!) So we are packing up shop and heading down to beautiful California where it's warm and not snowing! If you are in the area, have a […]

May 7, 2007
The return of the MCM...

Remember many, many moons back when Solarbotics was a young company, with just a few hacker-type objects to offer the robotics community? One of these items was the "Metal Cassette Mechanism", and was the heart of a great many Solarengine Kit. Hail the return of the almighty MCM! (Ok, it isn't as earth-shaking as all […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart