New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

March 20, 2009
USB PICAXE Bundles

Hah! I told you! I told you! But did you believe me? NooOooOoooooOooo. What am I blathering on about, you ask? Well, we finally now have all the PICAXE Starter Packs available with USB cables instead of serial. There are four new bundles in total: PICAXE-08 Starter Pack (USB) PICAXE-18 Tutorial Kit (USB) PICAXE-18 Starter […]

March 5, 2002
LANL 2002 Workshop Announced!

We're happy to finally officially announce the opening of registration to the 2002 Los Alamos National Laboratories BEAM Workshop!Coming into it's 10th year (10 years? already? Wow...), Solarbotics has been a participant right from the beginning. If you're in the New Mexico area, or are dedicated enough to come out on your own, come to […]

February 16, 2016
OpenBeam & Nightmares in China Sour...

We've been a big fan of Openbeam for a long time, and when Terence Tam started producing 3D printers using this material, we were hopeful that this would be a great fit for his operation. Nice material, great engineering - what could go wrong? LOTS. Follow his spiral down the Asian rabbit-hole when his selected […]

October 16, 2001
New Calgary Robot Club

This Thursday (October 18) is the inaugural meeting of the Western Canadian Robot Society, Room MD213 7PM at the Southern Alberta Institute of Technology (SAIT). We're hoping to revive the interest in the local robot scene, as Calgary already has one of the biggest robot games in the world, and it's a killer center of […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart