New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

November 25, 2011
Not Your Average Door Bell

Wireless doorbells have a tendency to... suck. I speak from personal experience on such matters. When they fail to get my attention while at home, apathy generally wins out and inevitably forces me to head down to the FedEx/UPS depot to pick up my missed package. David Watson, a man of action, took matters into […]

October 31, 2014
Solarbotics Halloween PumLantern Hack

This is a message that does not announce Halloween a stat holiday at Solarbotics - but enhances the Halloween spirit by bringing you a fancy porch or window decoration idea. We call it the   Pum-kin-Lantern! Here's an easy recipe: take the guts of Pum Lantern, place it in a mixing bowl with some pumpkins, add […]

February 23, 2017
Web Links Thursday

Glorious MIDI unicorn It looks good and it sounds good - a challenging project by musician Andrew Huang. (Via LaughingSquid) Color changing hair dye Thermochromic hair color, apparently safe and non-permanent, soon as a commercial product. (Via ZMEScience) Dazzling canopy of interactive moving lights Teamlab's stunning light and sound show creates an illusion of ethereal […]

June 28, 2013
OpenBeam's Fantastic Kossel Pro 3D Print...

It's pretty amazing to see the adoption rate of 3D printers in the last few years, and the kind of creativity they bring out in people. I've seen quite a few variations, particularly while walking through the 3D printer villages at the MakerFaires I've already attended (either as a vendor or just a visitor), but […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.