New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

February 3, 2006
Tilden Interviewed about new 'bots

We know we don't have anything directly related to RoboSapiens (other than gear motors), but as we're tight with Mr. Tilden, and he's the father of BEAM technology, it's always worthwhile to report useful bits about him. There's presently an interview with him at you-review.com - take a boo! (Then come back and do more […]

March 14, 2007
New custom bug...

Here's a link Harold just sent me of his micro-ScoutWalker3. Gotta say, I haven't seen workmanship this tidy in a long time. Nice job...

February 16, 2016
OpenBeam & Nightmares in China Sour...

We've been a big fan of Openbeam for a long time, and when Terence Tam started producing 3D printers using this material, we were hopeful that this would be a great fit for his operation. Nice material, great engineering - what could go wrong? LOTS. Follow his spiral down the Asian rabbit-hole when his selected […]

August 26, 2015
Cool Links Wednesday: Cats, Whales and J...

Brought to you from every corner of the great internets. Laser Cut Junk Food..  by I'm Your Present (Via TLC) Leatherman Tread ..and the unboxing of it. Wonder how it will behave at airport security..(Via Notcot) Blue Whale Experience This is what it looks like being a blue whale and feeding on krill, by the Goldbogen […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart