New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

February 16, 2001
More Biobot info, and Mark Tilden Lectur...

Mark Tilden just sent us this link - there are more BioBots! The "B.I.O. Bots" were a hit at this years New York Toy Fair and it looks like we might be seeing more of these robots in the future! USA Today carried some pictures of the new BEAM ideology based robots, along with some […]

July 12, 2007
Protel v2.8 Demo Disks

This is a very nice little demo package from Protel of a PCB layout program. It's an older package (they don't even have this on their website anymore), but works on any windows platform, unlike their current demo versions.

June 29, 2016
Possible Canada Post Service Disruptions

Labour negotiations between Canada Post and the Canadian Union of Postal Workers (CUPW) are currently taking place. In the event that an agreement between the two parties cannot be reached, customers could see a disruption to all Canada Post services as early as July 2, 2016. In the event of a labour disruption, Canada Post […]

December 21, 2019
Solarbotics / Active-Tech Calgary in-sto...

  Solarbotics / Active-Tech Calgary Store Sale! Although we have a new website, we're still working on bringing over the inventory from Active-Tech into it. In the meanwhile, we're participating in the Active-Tech sale, with additional items from Solarbotics Ltd. Solarbotics_Active_Calgary_December_2019_Sale and come on by our store to take advantage of it until January 5 […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.