New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

September 14, 2012
New Product. Just One. But Some Other St...

Here's our late and lame Friday post. It features one very lonely, depressed, and forgotten product from a week ago. But it blinks, so it can't be that sad, right? 5V RGB LED LPD8806 Stripxels (32 per meter) $35.00 These are very similar to the WS2801 RGB Stripxel, but feature the LPD8806 controller IC instead. […]

June 8, 2012
New Product Friday: Raspberry SAFE, IR S...

Friday! New stuff! Go! Solarbotics Raspberry SAFE $8.95 Now that you've waited a long, long while for your Raspberry Pi® board to arrive you'll want to protect your precious! Use the Raspberry SAFE to protect it from the harmful environment that is your desk. I2C-It Sharp IR Distance Sensor (10 to 80cm range) $16.45 We've […]

January 8, 2016
Vintage AMPEX VR1200B 2" Quadruplex VTR ...

I occupy a studio space in a building that is a former movie shooting facility turned into an artist hovel. The building itself is wonderfully old but the hallways are also full of ancient audio and video equipment from the movie days. One of the things that got the attention of our RnD and tech […]

April 30, 2007
Dave Hylands is only a marginal friend o...

Although he has purchased from us, and used our products (the "Secret Motor Driver") in his prize-winning minisumo "Stinger", we, as Solarbotics officially declare Mr. Hylands only "marginal" friend. You see, Solarbotics sent a few of our robots to the University of Northern Idaho's mail-in minisumo contest, and again he's served our own tuckus back […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart