New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

April 29, 2003
New Gearmotors!

We're very excited to announce these new "baby" versions of the popular GM2 and GM3 gearmotors. These junior versions offer a 120:1 gear reduction ratio, built-in safety clutch, and 146rpm with 20in*oz torque at 5V drawing onlyh 90mA (620mA at stall). Take a look at them in the motors section of our website! The new […]

November 15, 2006
Holiday Specials!

Yes, we're approaching the time of the year when it's the darkest and all you want to do is sip tea and huddle around the ... soldering iron! The first of our specials is the "KHSB1 - Learn Robotics Book Special". It includes a copy of our popular "Junkbots, Bugbots, and Bots on Wheels", plus […]

December 30, 2009
New Years, New PumLantern Art

Well, we've taken a few days off to enjoy some turkey and presents, and we've come back to the office to keep chugging away... But it's time for another break! New Year's is within spitting distance, and we'll be closed for New Years Day (that, of course, would be Friday, January 1st). As always, we'll […]

March 20, 2001
Mark Lecturing in Maryland, not Texas!

Whups! Sorry, we got a fact wrong listing Mark's lecture at the Goddard Space Flight Center. It's not in Houston, Texas - it's in Greenbelt, Maryland (March 23). Our apologies to Goddard Space Flight Center - I'm sure they weren't looking forward to a 1400 mile moveÂ…

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart