New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

July 18, 2016
New Product: Motors & Driver

28BYJ-48-16 16:1 Stepper Gearmotor $5.85 Originally designed for control of HVAC vanes and similar low-demand equipment, these stepper-motor gearboxes have lots of hacking potential. This is the lower torque / higher speed 16:1. 28BYJ-48-64 64:1 Stepper Gearmotor $5.85 Originally designed for control of HVAC vanes and similar low-demand equipment, these stepper-motor gearboxes have lots of […]

June 21, 2005
New Treads...nummy!

We've got an inventory in of treads, cogs, and idlers that mate up with our GM2/3/8/9 gear motors! You wanna build a photovore or Herbie with attitude? Get at it! You may want to pay special attention to the GMTPkg tread deal. It includes a pair of GM2/3/8/0 style gear motors, so you're ready to […]

May 9, 2012
Cool Links Wednesday: Robot Games, Flyin...

So, it's Wednesday. That day that comes smack-dab in the middle of the week. And to inject a bit of excitement into things, we've put together a fistful of the cool likes we've been stumbling across. WCRG this Weekend: This year’s Western Canadian Robot Games will be taking place at the Aero Space Museum of Calgary on […]

October 25, 2012
Wednesday Cool Links: Light Stuff, Edibl...

As of early September the trees learned how to shed leaves. They were so graceful and efficient, that I start to wonder if they have an MFA in Shedding Leaves. Now, the question is - did they create this white stuff that now lies on the ground as well? Because if they did, they didn’t […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart