From the BEAM mailing list, we're happy to report that Tom Gray managed to win 1st at the NAIT robotics challenge in Edmonton!: "Thanks again to all who endured my wails and made helpful suggestions earlier this year when I couldn't get my BS2 brained Sumovore to run. " "Grant M. of Solarbotics finally traced […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Attention Solarbotics Customers:
For those who have used or are planning on using our Express (1-2 business day) shipping option to the United States: In recent years, Purolator, the Canadian shipping company who handles the Express shipments, had all parcels destined for the United States delivered by Airborne Express. This past year, Airborne Express was purchased by DHL. […]
ScoutWalker III Prototype Kit Workshop
Steve Jones over at Bug'n'Bots has been working with us to be our official test-base for our new upcoming BEAM Walker Kit - the ScoutWalker III. In preparation for the 2004 Eastern Canadian Robot Games, Bug'n'bots is hosting a special workshop featuring this new beta-version kit. This new robot kit uses a very comprehensive BEAM […]
New Product: Limerick Edition
I've been wanting to post in limerick, and today I think I'll give it a kick. My co-workers think it's dumb, but I think it's kinda fun. And I'm sure it'll turn out quite slick. In order to avoid some tough restrictions, I won't use limerick for product descriptions. It'd also make some people sick, […]
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!
Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.
Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.