New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

October 23, 2009
Protoshield, FTDI Breakouts, GM10s IN ST...

Alriiiiight. It's Friday, and you know what that means... We get to sleep in tomorrow morning! WOOOOO! Also, it means that it's time for the weekly news post of new product goodness. Today we've got four items to show off: Freeduino SB-Protoshield FTDI Basic Breakout (3.3V) FTDI Basic Breakout (5V) Designed particularly for the Freeduino […]

September 9, 2014
Calgary Mini Maker Faire

... is over and it has been great. The weather cooperated, TelusSpark Science Centre grounds cooperated, squirrels cooperated, people checking out our booth were awesome, every single one of them. Check out some photos of the event on our Flickr stream. And our Marble Machine got featured in this great video by Paul Spenard: Not […]

November 16, 2012
Friday New Product, and Useful News on t...

Continuing in the tradition of mixing up the previously purely on-topic posts, we have a few things to announce today, other than bringing you still-brand-new-cool product. First off, the announcement from our Chief Geek: Make Something Useless Useful At Solarbotics, we put in substantial effort in creating kits for people to use to fulfill a […]

November 5, 2008
Sumovore Brainboard - the PICAXE!

It's been a bit long in the coming, but it's finally here: The Sumovore PICAXE Brainboard for the Solarbotics Sumovore! One of the biggest tripping points we see from going from the pure digital/analog  realm of BEAM to microcontrollers is learning the ins-and-outs of microcontrollers. The PICAXE nicely fills this void by offering a programming […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.