This week: Blizzards. Ice. Snow drifts. Rather sunny and warm. Wait, what? Yup, we've seen it all this week folks. All that's left is for delicious pastries to start falling from the skies, and we can check off the last item on our home-made "meteorological phenomena" list. And boy, you have no idea how long […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Closed for Canada Day (July 1st)
Well now. When we told you to "drop by and say hello" while we were at the Vancouver Mini-Maker Faire, we weren't expecting that big of a turnout. It seems like half the people in attendance were there just to see us. We were thrilled to meet so many of you, and although we were […]
Metal Spinning Field Trip
We've been researching a manufacturer for a shiny new product we are working on (shhh, don't tell anyone and stay tuned for the reveal!). What we have been looking for is a metal spinner. Metal spinning, also known as spin forming, spinning, or metal turning most commonly, is a metalworking process by which a disc […]
Important Message on Shipping
Canada Post and Purolator both are experiencing server outages, so that means that we won't be able to ship any orders today. They are working on it and hopefully will fix it soon. This may also mean our shipping estimator will have trouble placing quotes and calculating your shipping. Please please try again a little […]
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.