New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

May 9, 2014
Solarbotics at MakerShed

Yeah, you got it: at the Bay Area Maker Faire, on May 17 and 18, 2014. With some exciting new stuff. It requires sun, balls and mice. And no, it is not a solar-powered feline. It is much better. (Note: mice mention was only for confusion purposes, I confess). In any case, whatever it is, […]

July 4, 2017
Metal Spinning Field Trip

We've been researching a manufacturer for a shiny new product we are working on (shhh, don't tell anyone and stay tuned for the reveal!). What we have been looking for is a metal spinner. Metal spinning, also known as spin forming, spinning, or metal turning most commonly, is a metalworking process by which a disc […]

July 12, 2004
YaaHOO! Stampede & GM11's!

Yup, it's that time of the year in Calgary, pahdnah (no, that's not an East Indian name - it's cowboy for friend). The Calgary Stampede is upon us, and we're expecting to give our staff a wee bit of leeway to enjoy themselves a bit. It shouldn't affect your service, but don't be surprised if […]

October 24, 2016
Robot Costume Hack

Since Halloween is just around the corner we've built and published a few projects in order to give some ideas to the DIY costume-inclined folks. One is DIY Halloween RGB LED Kitty Ears and two is Halloween LED Witch Hat. So for this third hack we started with an online-bought robot costume, but being a […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart