New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

February 23, 2018
Project: APA102-2020 MicroNova Custom LE...

I created this choker as a project to demonstrate the new MicroNova APA102-2020 LED strips. Photo by Yeti, edited by Batgirl These addressable LEDs are extremely small, less than 1/4 the size of a standard 5050 LED. This project was built using engineering sample standard MicroNova 99 LED / meter strips . The MicroNova strips we […]

November 2, 2006
New Atmel Brainboard

Hi all! We've got a new revision of the Atmel Brainboard ready for you. It adds some more functionality, and removes the breadboard space to make it cleaner (but can be added back on via the expansion bus - will be announced shortly). Check it out!

February 20, 2009
Weekend tidbits

Greetings my fellow humans! And salutations to my not-so-fellow alien amigo! There are a few small tidbits of news this weekend: First, we received our shipment of new Herbie PCBs! Hurray! This means that you can now get Herbie the Mousebot in all four colours - red, black, blue or white.  They're all in stock, […]

August 31, 2001
Closed for the Holiday!

As the rest of North America will be closed Monday September 3rd, so will we. Business as usual on Tuesday!

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart