New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

December 14, 2012
Friday New Product Post - New Arduino, M...

Stupid calendar! I almost wanted to congratulate everyone on surviving Friday the 13th... But the dumb calendar did not cooperate. So I have no choice but to complain. Maybe even submit a report to the calendar. Those stubborn days and their numbers, they will answer for such a misbehavior. Arduino Due $58.95 The long awaited […]

March 16, 2001
Solarbotics Sponsoring Wilf!

Solarbotics is pleased to be bringing Wilf Rigter to the Western Canadian Robot Games this April 6 &7. Anybody familiar with the BEAM mailing list will undoubtably recognize the contribution Mr. Rigter has made with his plethora of circuits and ideas. Come out and meet the man behind the email!

January 9, 2001
We are Back

We are back, ready to take your orders. Not only are we back but we are ready for a new year with many things to serve you better. We have brought back the SCPD solar cells. Future enhancements and improvements in the online web ordering. Expect future enhancements such as more videos, more data on […]

November 15, 2006
Holiday Specials!

Yes, we're approaching the time of the year when it's the darkest and all you want to do is sip tea and huddle around the ... soldering iron! The first of our specials is the "KHSB1 - Learn Robotics Book Special". It includes a copy of our popular "Junkbots, Bugbots, and Bots on Wheels", plus […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart