New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

December 27, 2017
New Product: Bare Conductive & Para...

  Touch Board 128.83 CAD / 99.95 USD 128.83Design with paintable sensors. Turn touch into sound and make any surface interactive. Electric Paint 50ml Jar 39.50 CAD / 30.45 USD Create circuits on paper with this versatile conductive electric paint! Touch Board Starter Kit 187.65 CAD / 145.50 USD  Draw, paint, and create. Three projects to get […]

May 22, 2015
Friday New Product: Goggles and NeoPixel...

So when we created the Arc Reactor project to show off at the Calgary Comic & Entertainment Expo, we also quickly put together our version of NeoPixel Goggles. We now carry the goggles and NeoPixels that fit them, as well as two other sizes of these amazing addressable RGB LED  rings.

December 19, 2018
Christmas Holiday Schedule

With the holidays fast approaching we would like to announce our holiday schedule which is outlined below: At Solarbotics: Monday, December 24th to Wednesday, December 26th - Offices Closed December 27th, 28th, 31st - Open, regular hours Tuesday, January 1 - Offices Closed Wednesday, January 2 - Open, back to regular hours At ActiveTech Calgary:

May 7, 2007
The return of the MCM...

Remember many, many moons back when Solarbotics was a young company, with just a few hacker-type objects to offer the robotics community? One of these items was the "Metal Cassette Mechanism", and was the heart of a great many Solarengine Kit. Hail the return of the almighty MCM! (Ok, it isn't as earth-shaking as all […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart