New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

January 22, 2014
Wednesday Links: Marble Track Table, Fil...

Technology empowering cats! Cats should have the right to tweet! Or at least have a live video stream dedicated to their cat-like doings and goings. All with the help of Arduino Yun.This is just one of the many things (five is considered many, right?) that we have for you today: Wooden Table Carved with Marble […]

March 13, 2009
GM17 Accessories and Gears/Pinions/Spurs

If you'll recall correctly, in last week's news post I said something along the lines of "Keep an eye out for new PICAXE bundles in the coming week." But I was quickly bound and gagged by a pack of vicious lawn gnomes (packing lawn gnome-sized guns, no less), preventing me from fulfilling the promise.  So […]

December 13, 2005
Christmas? What do you mean it's Christm...

Yeeks! Jeez, it's snuck up on me too... If you want to get your favourite solder-geek a new project for Christmas, keep in mind that our deadline for shipping is approaching. For US orders, your option is Purolator/DHL Courier (2 business days, so Wednesday the 21st by 2:00pm MST at the latest!). Domestic (Canadian) orders […]

September 29, 2014
Useless Box Featured on Tested

The Solarbotics Useless Box  has been featured on this week's Show and Tell at Tested!

1 17 18 19 20 21 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart