New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

May 6, 2004
More new stuff... SC3782!

Cool! We've found some SC3782 (37x82 mm) solar cells! Since Panasonic ain't making these anymore, and there aren't many of these left, you'll only find them here at Solarbotics until they're all sold out. Get'em while they're hot!

June 28, 2013
OpenBeam's Fantastic Kossel Pro 3D Print...

It's pretty amazing to see the adoption rate of 3D printers in the last few years, and the kind of creativity they bring out in people. I've seen quite a few variations, particularly while walking through the 3D printer villages at the MakerFaires I've already attended (either as a vendor or just a visitor), but […]

June 16, 2004
GM15 Nano Robot Sumo

We've had some requests about our own demo Nano robot sumo "BittyBad", which uses a pair of GM15 gear motors. On the GM15 detail page, you'll see a picture of it! It features 2 GM15 gear motors, two 90mA/h LiPoly 3.7V batteries (in series), two "ProxDots" objects sensors, a pair of edge-sensors and a (gasp!) […]

October 13, 2002
Solarbotics closed Monday

Monday is Canadian Thanksgiving up here in the Great White North, so we'll not be open October 14. Business as usual on the 15th!

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.