So as we mentioned last week, our contest to name our upcoming GVS Ardweeny Backpack had come to a close. We've had a chance to sift through all the submissions, and the results are IN. This would be the part where someone hands someone else a secret-lookin' envelope, but because I can't spot any envelopes […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Interesting stuff at the Exploratorium
Not exactly relevant to BEAM, but an interesting distraction: Here's some interesting media from the San Francisco Exploratorium. Notable media to watch is their "Iron Science Teacher" competition (familiar with "The Iron Chef? Same idea...), and their hosting of Robot Sumo Wrestling.
Turkey Time!
Dah-na nah-nuh “Turkey is tastey” Dah-na nah-nuh “With veggies and pastry” Dah-na nah-nuh. “Monday is Thanksgiving” Dah-na nah-nuh “...and our office will be CLOOOOSED...oh yeah” Canadian Thanksgiving is Monday October 13, 2008. Our office will be closed all day Monday, but never fear - we will roll ourselves back into work first thing on Tuesday […]
Having Online Order Difficulty?
If you've been having any problem whatsoever with our online orderform, would you be so kind to fire us a quick message about it? We're trying to isolate a problem we're hearing about, but cannot reproduce, especially with the final "submit" button. A copy/paste of the error message to us would be greatly appreciated...
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.