We're starting to get feedback on Sumovore modifications by our customers. Like, turning the Sumovore into a Room-rover. Or 18V motor operation modifications. Or 'Kaoken' double-voltage adrenaline charges when pushing an opponent. All sorts of stuff! We'll start featuring these modifications shortly, but until then, you may want to take a look at our own […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Misc Tidbits, Closed for Good Friday
Well, that magical time of year where rabbits poop magical chocolate eggs is almost upon us. And, as usual, Solarbotics will be closed for Good Friday, on April the 2nd. This'd be where we talk about how you can still send emails and submit orders, and that we'll answer any correspondence/messages and resume processing/shipping orders […]
Delayed Express Shipments
Weather. It's a thing. And sometimes, it's a pretty intense thing too. Such as right now in our fair city of Calgary, where some neighbourhoods have been declared to be in a state of emergency due to recent thunder and rain storms. We're hoping that things will clear up in a few days, but in […]
Christmas/New Years Holiday Hours
This is a quick note to announce our holiday schedule, which is going to be as follows. At Solarbotics: Friday, December 22 - Offices open til 4pm Monday, December 25 - Tuesday, December 26 -- Closed Wednesday, December 27 & Thursday, December 28 - Offices open 9am to 5pm Friday, December 29 - Offices open til 4pm Monday, January 1 - […]
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.