New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

November 27, 2005
ECRG BEP Walker success!

It comes to our attention from J Wolfgang Goerlich that he won the ECRG Walker competition with the "Servocore Walker" he built from a project in our "Bicore Experimenter's PCB" bundle! See more details about his walker here.

October 20, 2011
The Many Faces of SAFE

The SAFE (Solarbotics Arduino Freeduino Enclosure) is a marvelous contraption of laser-cut acrylic that makes a complete enclosure for your Arduino project. It gives you a protective shell with enough room for a basic shield, with knock-outs for power and USB connection. It even has a power switch. The big problem with Arduinos and Freeduinos, […]

May 20, 2005
Closed for Holidays

Just another quick note that Solarbotics will be closed for Victoria Day, Monday May 23. Any orders received after 2pm today will not go out until we open back up on Tuesday the 24th.

December 18, 2003
Robot Building for Beginners back in sto...

Just in time for Christmas! This is truly one of the better beginner books about robots. It's a great gift idea... Read More...

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart