New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

August 16, 2001
Vibebots for fun

We do some stuff around the office just for fun once-in-a-while. One of these projects resulted in this set of Vibebots, built by Grant McKee. Simple, a bit noisy, but FUN!

December 16, 2005
Solarbotics Christmas Hours

Ho Ho Ho! The 25th is fast approaching and we thought what better way to celebrate the season then with our families! (No, not the robotic ones, our real-living-breathing-warm- blooded ones!) Solarbotics will officially be closed from December 23 to December 27, 2005. We will be back in the office for December 28 when we […]

July 22, 2016
New Product: Microcontrollers & Ras...

SparkFun Electric Imp Breakout $17.48 The SparkFun Electric Imp breakout board makes it easy to experiment with your Electric Imp IoT project. ESP-12F AP+STA Remote Serial Port WIFI Controller / Module $9.38 The ESP8266 (ESP-12F AP+STA) is a nice "Internet of Things" microcontroller with Wifi (or as a Wifi bridge for your project) Adafruit Metro […]

July 10, 2012
Cool Link Wednesday: Lights, Lamps and E...

It's officially hot outside. So if you're looking for an excuse to take a break, check out this week's batch of cool links: Artist to Cover Bay Bridge in Programmable LEDs The idea is to cover the San Francisco area Bay-Bridge with a bristling of white LED pixels. The conceptual video looks great, but having […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart