New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

September 1, 2015
Tuesday New Product: Batteries, Pi Wedge...

Lithium Ion (LiPoly) Battery - 110mAh 3.7V $8.34 Lithium polymer battery, but darn small! 3.7V 110mAh LiPoly battery for E-Textiles $8.34 What makes this battery special for E-textiles? Built-in current limiting for safety. SparkFun Pi Wedge B+ $9.55 A prototyping Wedge for Raspberry Pi B+ that allows you to use a shield and a protoboard […]

February 28, 2014
Friday New Product and MakeFashion 2014

Other than the new goodies, we have one more thing to announce: Solarbotics, as an official MakeFashion partner, has been supporting local and international designers by consulting, providing materials, tech support and snacks. One of the projects we have been working at is Pumping Fashion Lit (by Dee Fontans and Eric Willis). It is featured […]

November 30, 2006
We've been BoingBoing'd!

Thanks to Gareth Branwyn and his 2006 Holiday Gift Guide on Street Tech our new "Herbie the Mousebot" is featured on BoingBoing. For those who don't know BoingBoing is "A Directory of Wonderful Things."

July 3, 2015
Friday New Product: Kossel Accessories

Brainwave Pro 3-Axis CNC controller For Kossel $185.83 The Kossel Pro uses the Z-Designs Brainwave Pro controller, which is the product of a close collaboration between Terence Tam and Mike Ziomkowski, based upon Matthew Wilson's original Brainwave low cost 3D Printer controller. Kossel Ball Joint Set Kit $78.00 These are not repurposed RC Car ball […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.