New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

November 28, 2002
New Book - Robot Sumo!

Here's another book we quite enjoyed and recommend adding to your bookshelf - Robot Sumo! Check it out in the "New Items" or "Books" Section.

July 14, 2006
Make 06 Trimet

Eric L. was so kind as to send us a link to a video of his Make 06 Trimet on YouTube. If you want to build your very own Trimet you can get all the parts here, and if you don't have the magazine, you can buy it here. Order both together and get 10% […]

October 25, 2000
BEAM Workshop in Chile!

From a post we just received from Roberto Avil

April 7, 2005
Robotgames registration is open

The Western Calgary Robot Games is fast approaching. It's held here in our own hometown of Calgary Alberta, and I can tell you that after visiting most of the major competitions on the west coast of North America, it's one of the most prize-generous! The registration page is now open, so get registered and come […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.