New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

September 19, 2008
Yarrrr... 'Tis that time of Tide again, ...

If ye`re wonderin' what be goin' on at Solarbotics today, 'tis "Talk Like a Pirate Day". We`re big fans o' this holiday, so if ye want a 5% discount on yer order, call 't in an' TALK LIKE A SEAFARIN' HEARTY! Remember, ya gots to be talkin' like a an ol' scalwag to get the […]

April 1, 2008
Dave's Office...

Dave, el Presidente of Solarbotics and HVW Tech, may be difficult to get a hold of due to an inability to get into his office! So if you call and ask for Dave you'll have to wait while we dig him out. And if you are waiting for Dave check out this very cool Star […]

May 24, 2005
Welcome MAKErs

Solarbotics has been listed in the excellent Make: Magazine (The first magazine devoted to digital projects, hardware hacks, and D.I.Y. inspiration) as a supplier for the Mousey Junkbot project. We have what you're looking for! Simply click on this link to get all of the Mousey parts added to your cart. (Mouse shell, battery and […]

April 4, 2006
New RoboSapien Tech...

Just spotted this little piece on the new "beer-serving" robots coming out from Wow-Wee. I've seen their offices - you may find some Mr. Pibb and Root Beer, but as a rule, the strongest thing you'll find in the R&D fridge are some king-sized Coffee Crisps...

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart