New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

February 4, 2002
Pushpin Update

We've been getting many requests for additional inventory of our popular Push Pogo Pins. Well, we've ordered a batch, and we'll post an update when they're finally in. Sorry, no better ETA than that!

June 6, 2002
New Inexpensive Gearmotors!

Woohoo! We're thrilled to announce that Solarbotics is the exclusive importer for these Mark Tilden-designed gearmotors. 224:1 ratio, lots of torque, modifiable - these are idea for high-torque applications like walkers and turbots. Check the "New Items" listing on the left side for details, or view them directly here: GM2 (offset) or GM3 (90 degree) […]

July 28, 2004
New GM10 wheels and combo deal!

Today we are happy to finally bring colours to our GM10 Pager Gear motor wheels! Now available in Black, Red, Blue, Yellow and Light Grey. What's a motor and a wheel without a motor/wheel deal where you can get a GM10 pager gear motor with a wheel at a special price?

May 6, 2008
Missed the flight...

We had an unexpected delay in San Francisco - so we are not shipping any orders on Tuesday, May 7th.  But we are set for tomorrow so normal shipping will resume on Wednesday May 8th, our apologies for any inconvenience this may have caused.

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart