New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

April 4, 2020
New Product - Pico of Canada

In the process of trying to keep business as normal, we've added the cable-management products from Pico of Canada. It's all the standard interconnects, looms, and wire terminations you'd find in almost any electrical box. They're now online, and also viewable in our Virtual Store!

April 10, 2014
Heartbleed & Solarbotics

As I imagine most of you out there have heard by now, there's a pretty serious vulnerability in the OpenSSL that was announced on April 7th called CVE-2014-0160, better known as Heartbleed. For those of you wondering what the heck this "Heartbleed" thing is, awhile back OpenSSL added a "heartbeat" feature which allowed servers and […]

September 30, 2011
Synapse Wireless, LCD Clearance Sale

The Googles tell us that 'synapse' is defined as "a junction between two nerve cells, consisting of a minute gap across which impulses pass by diffusion of a neurotransmitter." This, however, is one of the rare instances where The Googles are wrong, because what Synapse actually is (according to Jeremie, our tech guy) are RF engines […]

May 9, 2012
Cool Links Wednesday: Robot Games, Flyin...

So, it's Wednesday. That day that comes smack-dab in the middle of the week. And to inject a bit of excitement into things, we've put together a fistful of the cool likes we've been stumbling across. WCRG this Weekend: This year’s Western Canadian Robot Games will be taking place at the Aero Space Museum of Calgary on […]

1 13 14 15 16 17 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart