Well, we're disappointed. Not a single one of you fell for our Pimp Your Sumo April Fool's joke. Which is too bad, really, because we were actually ready to send them out to anyone that wanted one. Oh well, too late now! But don't fret if you missed out - we have a special treat […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
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Kyle Simmons has been very busy lately, particularly being on TV! If you're getting the Canadian Discovery Channel, check him out tonight on 'Daily Planet' (22 minutes into the program). Hmmm.... nice kits you're featuring there! For those of you who missed it, EXN.CA has the clip online! Read More...
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We are working on fixing the bugs in the website, along with a number of other improvements. Some of you may already know that we are rewriting the ordering portion, making processing your BEAM needs that much easier. It is approaching it's release very quickly, we are just doing the final testing now! So give […]
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.