New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

April 17, 2014
New Product and Day Off

It's a short week this week, so new product is coming early. We are closed Friday April 18th, which is hence called Good Friday. LilyPad Arduino SimpleSnap with LiPoly cell $29.95 This is the LilyPad Arduino SimpleSnap Board. It's controlled by an ATmega328 with the Arduino bootloader. It has fewer pins than the LilyPad Arduino […]

August 27, 2012
The Solarbotics Web Team Needs Beta Test...

We've got a shiny new revision of our website on the horizon, and we want to hear from you, our finest scallywags and loyal customers. So before all the new bits go live, we're planning to do a closed beta test running the span of September. We're looking for 20-30 testers to help us run […]

April 24, 2013
Phones Are Down

Yes! Phones refuse to work and we are currently beating them into submission with a complete trust in our victory over them. Also, just to let you know, we haven't fallen off the face of the planet, we are just very busy getting ready to the Calgary Comic & Entertainment Expo, which will take place […]

January 9, 2001
We are Back

We are back, ready to take your orders. Not only are we back but we are ready for a new year with many things to serve you better. We have brought back the SCPD solar cells. Future enhancements and improvements in the online web ordering. Expect future enhancements such as more videos, more data on […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart