Earlier in January we had a very interesting discussion with the chief geeks at Evil Mad Scientist Labs. They've been doing similarly-unique DIY as Solarbotics for a good long time, but they had now found themselves in the position of shuttering their operation to take some lead rolls with Bantam Tools. This meant moving from […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
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Comments? Tell us!
We have been working hard on our new front end to improve your Solarbotics experience, but being the people we are we always want to know more! Tell us what you think at our new Comments page!
Ice Cream, ArdJet and (New) Stuff
Well, it certainly has been a busy week! Particularly for our pals over at SparkFun, who just wrapped up their third annual Free Day. This is quickly becoming a favourite spectator sport around the office, as every year we tune in to watch the available money evaporate and/or their website/servers die a horrible, horrible death. […]
Review of SunSeeker Head
Robert Nansel has done it again! He reviewed our SunSeeker head kit and wrote up another great review. We are just beaming with pride (no pun intended), at this article as well. Check out our advertisement in conjunction with the article! Read More...
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.