New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

October 21, 2003
Sumovore Unleashed!

We're happy to announce the hotly-anticipated Solarbotics Sumovore Mini-Sumo! Check here for all the details! We have an introductory special of $10 off the regular retail of $89 USD ($119CDN), so get your Sumovore now for $79USD ($109).

September 13, 2013
Friday New Shiny Product: SMD LED String...

We have a tricky product today. It pretends to be one, but it is actually ten. Is it like some sort of a mighty god with 10 avatars? Or a weird non-conventional 10-coloured rainbow? Close, it's the 10m lengths of LED strings that come in different colour variations, including an RGB one, which makes things […]

September 24, 2002
Tilden Lecture in Pasadena

A quick message from Mark W. Tilden...: Just a heads up that following a lecture by yours truly ("World Domination through Robot Toy Marketing"), 200 BIObugs will be released for mass behavioral experiments on Sunday, October 13 at the Ritz-Carlton in Pasadena, CA. Could be a record for the largest array of cooperating autonomous robots […]

April 1, 2004
New Kits: The Spazovore and the SunSwing...

Yup, we've got a few new kits ready, the Spazovore beginner's kit, and the SunSwinger Pendulum kit. We're pretty happy with both of these kits, so scroll down a bit, and read about them below!

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart