New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

May 24, 2012
Arduino Leonardo Preorder, Cool Link Wed...

Big news! We've put in an order to bring in a schwack-load (a scientific unit of measurement) of the new n' shiny Arduino Leonardo. We can't quite say when they're set to arrive, though, but we're hoping it'll only be a few weeks...ish. Looks like this will be a really popular board, due to the impressive […]

September 13, 2005
SCC3733 Solarcell hacking

Here's a tip submitted by Rick Steenblik regarding hacking our SCC3733 for less voltage, but more current: After using your SCC3733 solar cells for a couple of bots I noticed that they can be altered to provide about 3.3v at 80ma (in full sun) by cutting the bus connector on the back to electrically separate […]

October 31, 2008
Wot?!? New gear motors?

Hey, how about that! We've got some new gear motors to complement the popular Mini Metal Gear Motors (the GM11a, GM12a, GM13a, GM14a, GM18 and yes, even the mutant GM19). What's particularly new is that they have sealed cylindrical gearboxes! Same sort of gearing, but no funky rectangular shape - just a nice, sleek, clean […]

May 16, 2005
Testimonials...

You know, I had a page of our customer testimonials put together, and I just had the opportunity to sit and read it a bit. That's a pretty impressive page, even if I do say so myself! If you have any reservation about ordering from Solarbotics, I encourage you to take a quick look at […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart