New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

November 2, 2009
Oomlout - Solarbotics Edition!

Good news, good news! We've been following the Oomlout system of learning Arduino since last February, and we've finally finished putting together our own Solarbotics Edition of the open-source ARDX Arduino Experimenter's Kit. Besides just working with the fine folks at Oomlout to make sure our edition meets their high standards, we've also been contributing […]

November 2, 2015
Monday New Product: Teensy v3.2, Bracket...

PJRC Teensy USB Board, Version 3.2 $24.75 The Teensy USB Development Board is a complete USB-based microcontoller development system. Bracket Pair for Sharp Distance Sensors - Parallel $4.20 Bracket Pair for Sharp GP2Y0A02, GP2Y0A21, and GP2Y0A41 Distance Sensors - Parallel Bracket Pair for Sharp Distance Sensors - Multi-option $4.85 Bracket Pair for Sharp GP2Y0A02, GP2Y0A21, […]

February 21, 2001
NEW ORDER FORM

New Order Form is up and running. There are many new improvements, streamlined shipping, quicker download time, better ordering systems and viewing. We don't anticipate any bugs, but we may still have a few, if you find one, please send it to the webmaster HERE. This is just one more way in which Solarbotics is […]

November 18, 2009
20 Years of BEAM Technology

A little while ago we received an email from an observant Mr. Pavel Ryabinkov, the site-admin of www.myROBOT.ru, who was asking us to relay a question to Mark Tilden: Could you answer, can it be considered the official date of birth BEAM-robotics November 10, 1989?I was basing this question on the message Brian O. Bush: […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

cart