New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

April 7, 2004
New BEP Application -- The Turbot

The Resources section, which is a new and growing portion of our site to display all things BEAM, now contains a brand new project that can be built off of the Solarbotics BEP (Bicore Experimenters PCB). Introducing... BEP Application #5 -- The Turbot. This extremely popular bot is a milestone in the amazing combination of […]

April 29, 2004
New GM11-14 mounting screws

BOY those are strange little screws on the face of the GM11-14 series of gear motors! 1.7mm diameter x 0.35mm thread pitch ain't a common bolt, but we found some 4mm long that we've made available for those of you looking for a precision method of mounting the motors. Check out part M1.7x0.35!

June 1, 2017
Interactive String LED Floor Mandala at ...

Because... of things... Solarbotics didn't do a booth or official presence at this year's Bay Area MakerFaire. We opted to do something fun this time, building a custom just-for-the-fair piece of sorta-interactive LED artwork. Following on the success of the quickie LED floor mandala resting area we did at the NYC MF, we turned it […]

July 13, 2001
Solarcell Analysis - part 1

We've been working on testing our Sunceram Solarcells for real-world performance. Our first test is under direct sunlight, and we tried our best to get accurate data under ideal conditions - summer solstice, during the brightest hours of the day. As we're located in Calgary (lat:51.050N), Canada, you may get slightly different results due to […]

Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.