Well. Hello there. It's been a while, hasn't it? Have have you been doing? How did that thing end up going for you? And those mutual acquaintances of ours? All doing well, we hope. Except for that one mutual acquaintance. You know, the one with the eye patch and kangaroo. I don't know about you, […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
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Hmmm... what's that big truck bringing? ...
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I've got a note on my desk that says "Annouce that some Canadian Prices have changed". Uh...ok. I do what I'm told. Apparently, this has something to do with our Canadian dollar climbing like a rabid beaver.
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I wasn't very interested when the new Hakko FX-888 soldering iron showed up, but as I opened it and explored more, I got to thinking "Dang - this is a nice iron...". It's small, heavy, made-o'-metal, and of Hakko quality. And it's better than the old 936 it replaces, in practically every regard. And it […]
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.